The Service Analytics Market is expected to reach USD 1.56 Billion by 2026, according to a new report by Reports and Data. Service analytics is the method of processing, capturing, and analyzing the data produced from the performance of a service system to extend, enhance, and personalize a service to design value for both service providers and customers. High-level analytics incorporate interrelated technologies, the most popular of which are natural language processing (NLP) and extraction, artificial intelligence/machine learning, and big data technologies. These technologies and methods, while not generally deployed in healthcare, are all practiced to fluctuating degrees by most of the vendors. As these technologies develop, advanced analytics, it will allow more precise predictive and determined capabilities.
The market in the APAC region is expected to witness the highest CAGR of 14.5% during the forecast period. Organizations in the region are developing Data and Analytics tools and platforms to achieve different data sets with more significant volumes and derive more in-depth insights from the data. Enhanced investment tools and services required for the change of existing business methods and the creation of innovative products/services through more profound insights produced from Analytics tools, will establish a significant growth factor.
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Key companies operating in the market include: SAP SE, SAS Institute, Agile CRM, Microsoft Corporation, BlueFletch, Aureus Analytics, Centina Systems, ClickSoftware Technologies, Microstrategy Incorporated, Numerify, Inc., Mobi, Oracle, Salesforce.com, Inc., Sisense, Servicenow, Inc., and Tableau Software
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The report provides comprehensive details about the market with respect to overall revenue, sales and consumption, pricing trends, gross margins, growth rate, and market size. The report also provides an extensive analysis of key regions where the market has established its presence. The report covers major geographical regions such as North America, Europe, Asia Pacific, Latin America, and Middle East and Africa. A country-wise analysis is also included to offer better insights into regional spread of the Service Analytics market.
Deployment Outlook (Revenue, USD Million; 2016-2026)
Component Outlook (Revenue, USD Million; 2016-2026)
Function Outlook (Revenue, USD Million; 2016-2026)
- Customer Service Analytics
- IT Service Analytics
- Field Service Analytics
Application Outlook (Revenue, USD Million; 2016-2026)
- Retail and eCommerce
- Energy and Utility
Key Points Addressed in the Report:
- Market revenue shares by major business players, by type, by application, and market scope of global Service Analytics market
- Competitive analysis of the key players including aspects such as company overview, product or services specification, vendors, and buyers
- Recent mergers, acquisitions, product launches, recent investments, and joint ventures
- SWOT analysis and Porter’s Five Forces analysis along with feasibility analysis and investment return analysis
- Strategic recommendation to key players and new entrants to overcome barriers in the global market
- 8-year forecast of Service Analytics market along with analysis of global trends, economic scenario, and key opportunities
- In-depth analysis of major challenges, restraints, limitations, along with drivers, growth prospects, and opportunities
- Regional analysis and country-wise analysis to provide better understanding of the global market
- Extensive study of key product types and applications offered by the industry
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